SustainabilitySocietyQuality management and customer satisfaction

We are aiming to be a company trusted by customers and are striving to provide products and services that satisfy customer requirements.
We also want our business partners to grow alongside us through activities based on our partnerships.

Enhancing customer satisfaction

Working daily to deliver inspiration to customers

TOCALO ensures customer satisfaction by manufacturing its high added-value coatings under rigorous quality control systems. We aim to provide unique value and build close relationships with our customers by combining this commitment to product quality with our “Good Service” philosophy. We work alongside customers in good faith, including the provision of essential information at every stage from proposal and order acceptance through to delivery and after-sales service.

Our commitment to maximizing customer satisfaction is reflected in both our R&D activities and our quality control systems. In addition to compliance with quality management systems, such as ISO 9001 and JIS Q 9100, we hold QA presentation meetings to showcase the results of our quality control efforts, as well as technology report-presentation competitions to share new research findings. Through these activities, we drive continuous improvement in our technical capabilities and the quality of our products. We are working to optimize product quality under a robust quality assurance structure coordinated by the Quality Management Headquarters under the leadership of a Managing Executive Officer.

TOCALO is constantly exploring the possibilities offered by new technologies in emerging fields. Over the past several years, we have actively exhibited our achievements at trade shows relating to the environment and energy, transportation equipment, semiconductors, the maritime industry*, and various other fields. In fiscal 2024, we exhibited at 12 trade shows. We have also launched a program of mini-seminars designed to inform customers who are unfamiliar with TOCALO technology about the potential of our surface treatments. As a problem-solving company, we will continue working alongside our customers to find solutions to their issues as we pursue initiatives leading to further enhancement of our products and services.

* General term for industries relating to the oceans and seas, including shipbuilding, shipping, and marine equipment.

Photographs from the exhibition (Kyushu Mechanical Components & Technology Expo in fiscal 2023) Photographs from the exhibition (Kyushu Mechanical Components & Technology Expo in fiscal 2023)
Photographs from the exhibition
Exhibits in fiscal 2024
  • April: Sea Japan 2024 (combined with Offshore & Port Tech 2024) (Tokyo Big Sight)
  • April: 2024 International Welding Show (Intex Osaka)
  • June: 36th Manufacturing World Tokyo (Tokyo Big Sight)
  • September: 1st Kyushu Semiconductor Industry Exhibition (Marine Messe Fukuoka)
  • October: 27th Manufacturing World Osaka (Intex Osaka)
  • December: SEMICON Japan 2024 (Tokyo Big Sight)
  • January: 39th NEPCON Japan (Tokyo Big Sight)

    Etc.

EMPLOYEE VOICES

We are solving environmental issues while building trust with our customers.

Atsushi Nasu
Sales Division/Kanagawa Sales Office,
Tokyo Plant Suzumi Workshop

Yoshifumi Tomita (Sales Department Chief, Tokyo Plant)

Energy conservation in power-hungry manufacturing plants has become a major priority for the semiconductor industry amid a growing focus on environmental issues. TOCALO’s thermal spray heater technology can deliver heat directly and efficiently to a designated area. By minimizing waste heat, this technology contributes significantly to our customers’ energy conservation efforts. The response to this innovation has been very positive, including the emergence of a growing number of new business opportunities.

By providing comprehensive solutions to environmental challenges, we are able to build trust with our customers. This leads to the discovery of new technical needs and business opportunities. While no single technology can address every energy-saving challenge, we are confident that by responding to expectations toward our comprehensive technological capabilities in the semiconductor field and beyond, we can contribute to an expanding range of fields. We will continue to work alongside our clients to build a sustainable society.

Quality Policy

TOCALO quickly formulates and submits product and service proposals using its surface modification technology to fulfill customer needs and continuously improve quality.

  1. Create products that fulfill customer quality requirement
  2. Clarify and strictly adhere to quality standards
  3. Set quality targets and evaluate degree of attainment
  4. Continuously improve the quality management system

Acquisition of ISO 9001 certification

All plants have acquired certification.

We continually improve our quality management system in order to improve customer satisfaction and earn social trust through quality assurance.

Status of ISO 9001 certification
ISO 14001-certified plant Registered date Registration number Certified activities
Kitakyushu Plant Jul. 1998 JQA-2470 Thermal spray processing for industrial machinery parts, equipment parts for the chemical industry, and parts for FPD and semiconductor manufacturing equipment
Tokyo Plant May 1999 JQA-QM 3344 Surface treatment processing for industrial parts (thermal spray processing and other peripheral technologies)
Akashi Plant Oct. 1999 JQA-QM 3810 Surface treatment processing for industrial parts (thermal spray processing and other peripheral technologies)
Kobe Plant May 2003 JQA-QMA 10001 ZAC processing of parts for FPD and semiconductor manufacturing equipment
TD processing of insert block molds for automobile forming mold
Kurashiki Plant Dec. 2011 JQA-QMA 14492 Surface treatment processing for industrial parts (thermal spray processing and other peripheral technologies)
Nagoya Plant Nov. 2017 JQA-QMA15690 Surface treatment of parts for general industrial and aerospace industries (thermal spraying)
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Quality control system
Process Implementation items Certified activities
Considering orders
  • Interviews
  • Review of customer requirements
  • Preliminary verification test
  • Gathering information through interviews to realize customer requirements
  • Analysis of the use environment for each customer
  • Proposal
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Process Implementation items Certified activities
Orders
(processing instructions) 		Processing directives
  • Drawing
  • Purchase specifications
  • Input customer requirements into processing directives (attachment of drawings, purchase specifications, etc.)
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Process Implementation items Certified activities
Manufacturing
  • Incoming inspection
  • Purchasing process control
  • Manufacturing process control
  • Shipment inspection
  • Incoming inspection (prevention of non-conforming parts and materials into the manufacturing process based on source management)
  • Purchasing management (purchase of conforming products from selected suppliers)
  • Manufacturing process (management of individual processes based on 5Ms to provide stable product quality)
  • Shipment inspection (provision of products that meet customer requirements)
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Process Implementation items Certified activities
Shipment
  • Traceability management
  • Management of process history by product identification
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Process Implementation items Certified activities
After-sales service
  • After-sales follow-up
  • Quality surveys of tie-ups in engineering, manufacturing and sales by visiting customers
  • Sincere response to customer complaints
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Acquired JIS Q 9100, Nadcap certification (for the aerospace industry)

The Nagoya Plant has acquired certification for the aerospace industry.

JIS Q 9100 was established to manage the quality of aerospace defense products, which requires advanced quality control. To satisfy requirements specific to the aerospace industry, the Nagoya Plant acquired certification in November 2008. The Akashi Plant was also certified in 2014, but the aircraft-related work was consolidated at the Nagoya Plant, and the certification was returned at the end of March 2020.
Nadcap is an international certification system under which the Performance Review Institute (PRI), an NPO in the United States, reviews special process operations in the aerospace and defense industry.

JIS Q 9100 and Nadcap certification
ISO 14001-certified plant Registered date Registration number Certified activities
JIS Q 9100 Nagoya Plant Nov. 2008 JQA-AS 0044 Surface treatment of aerospace components (thermal spraying)
Nadcap Mar. 2014 9676204446 Surface treatment of aerospace components (thermal spraying)
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